Refund Policy

Introduction

At SOFTSPIRE, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer refunds under the following terms:

Eligibility for Refunds

To be eligible for a refund, your item must meet these conditions:

• The refund request is made within 30 days of purchase.
• The product has not been used or accessed beyond initial trial conditions.
• You have the receipt or proof of purchase.

Non-refundable Items

Some items are exempt from being refunded:

• Gift cards.
• Downloadable software products after full use.
• Services that have already been delivered.

How to Request a Refund

To initiate a refund request, please contact our customer service with your order details at [email protected]. Our team will guide you through the process.

Processing Refunds

Once your refund request is received and inspected, we will notify you of the approval or rejection. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at [email protected]. We're here to help!